Standard
international shipping is available and usually takes 2-3 weeks. We do offer
faster options as well, the price varies depending on where you live and how
quickly you need the package to arrive. Once you reach the checkout window you
will see our shipping options.
International taxes might be applied depending on your country's taxes policy.
Most countries
charge fees on imported goods that they call customs or duty fees. These fees
vary country-to-country and are calculated from the weight and size of the
package.
We cannot guarantee
whether or not you will be charged a customs fee or provide a specific estimate
about how much this fee will be.
As a reminder, Eya is not
responsible for any customs or duty fees charged. You may be asked by the shipping company to pay the custom fees upon delivery (typically a % of the paid price).
Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer a replacement.
Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email info@eyaboutique.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the item returned/ replaced.
The load : Wash your hijabs *only* with other hijabs of like colors - don't
include other articles of clothing as they may get twisted up in pant legs, arm
sleeves, etc.
Delicate cycle : Wash all of our hijabs on
the delicate/hand wash cycle. Use a soft detergent (and fabric softener so they
feel super soft!) and feel free to throw in some baking soda to help eradicate
odors and stains! (If you need to pre-treat stains, do so before loading into
the washer).
Ironing : The Eya hijab may need some ironing (depending on
the fabric).
Store your hijabs by hanging them on a scarf hanger. Be sure to hang your
hijabs as soon as you remove them to avoid any wrinkling.
Contact support
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